SUEZ- Water Technologies & Solutions is now known as Veolia Water Technologies & Solutions. As part of Veolia, we join in its mission of "resourcing the world." With the addition of our industry-leading technologies and expertise, our combined strengths will help to turn the tide for Ecological Transformation.

Field Service Engineer

Date:  5 Nov 2023

Abu Dhabi, Abu Dhabi, AE, 11111

Company:  SUEZ Water Technologies & Solutions Middle East FZ
Category:  Sales & Service MEA
Req ID:  8675


The Field Services Engineer provides direction and assistance to work group in order to meet assigned objectives.


In this role the Field Service Engineer or Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry tests, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position. you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.


Main Responsibilities


  • Ensure compliance with all aspects of safety on the job – including the operation and maintenance of an assigned company vehicle – and comply with all Suez Environmental, Health and Safety (EHS) policies and Italian laws
  • Act as technical consultant and liaison with customer management and technical counterparts
  • Perform water analysis and/or collect samples for preparation, labeling and shipment to designated laboratory for analysis
  • Compare the test results against chemical treatment program guidelines.
  • Provide early, on-site trouble-shooting response and act as a channel to utilize company product application technical support.
  • Realize the sampling and the analytical monitoring required as part of the monitoring plan. 
  • Maintain the client's technical file up-to-date using a dedicated online platform. 
  • Follow stock levels and ensure orders are timely.
  • Review the chemical injection rates of all production chemicals under this contract.
  • Ensure lines of communication to the company’s site manager are maintained to successfully deliver the Contract Scope.
  • Work with onsite company team to identify necessary spares and consumables stocking and ordering schedule.
  • Ensure lines of communication to the Company’s Site Representative are maintained to successfully deliver the Contract Scope.
  • Optimize system performance
  • Drives Value Generation Plan on assigned customer

Qualifications & Experience

  • BSc Chemical Engineering, Industrial Engineering or Chemistry.
  • Minimum of 6 years’ experience in water chemical treatment (Desalination, RO, Boiler, Cooling & Waste Water) and Refinery chemical process treatment (Desalter, CDU, Amine unit, preheat exchanger, tank farm additives, etc ...).
  • Customer service experience.
  • Strong analytical skills and business acumen- results oriented.

Skills & abilities


  • Fluent in written and spoken English.  Arabic is a plus.
  • Strong communications skills (written, verbal, and listening).
  • Strong interpersonal skills.
  • Ability to be a real team player.
  • Self-initiative and motivation with the ability to work independently.
  • Strong organizational skills.
  • Self-initiative and motivation with the ability to work independently
  • Job location at Ruwais area in Abu Dhabi