Customer service intern - order management

At Veolia Water, we, EMEA Customer Care Team - as part of Global Supply Chain Operations – manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve a wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure they provide high standards of service level to our end customers. We aim to focus on continuous improvement and increased service level throughout working on initiatives enabling customer service to do more value-added activities for the business and our customer base.

As an order management intern, you are responsible for the wing to wing management of the order starting from order entry, working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered and invoiced. The focus of your role will be timely and accurately entering the orders and proactively communicate with customers and the stakeholders. You will also be responsible for customer queries both in written and over phone.

Required education and experience:

Essential:

• Ongoing studies in university/college, preferably in the field of Economics/Logistics/Sales/Marketing/PR
• Advanced level of the language of English skills
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication – both with internal and external customers
• Customer service attitude with ownership on any kind of queries
• Logical thinking, analytical mindset
• Strong IT skills including Google Workspace (sheet, meet, e-mail)
• Team Player

Desired Characteristics:

• Additional relevant foreign language knowledge
• Good problem-solving capability

Tasks and responsibilities:

Order management

• Processing orders
• Managing order related issues to enable delivery to customers on time in full and to invoice accurately
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders

Account Management

• Handling queries to meet customer expectations