Order Management Specialist - French / German / Italian / Dutch speaking

As an order management specialist you are responsible for the wing to wing management of the order starting from order entry, working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the orders and proactively communicate with customers and the stakeholders. You will also be responsible for customer queries both in written and over phone.

Required education and experience

Essential

• Advanced level of Englishg and Dutch / French / German and / or Italian 
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication – both with internal and external customers
• Customer service attitude with ownership on any kind of queries
• Logical thinking, analytical mindset
• Team Player
• Proficient IT skills including Google Workspace experience (sheet, meet, e-mail)

Desired Characteristics

• University or College degree
• Solid SAP knowledge and experience as a user
• Salesforce.com experience
• Good problem-solving capability
• Experience in customer service / order management
• Additional relevant foreign language knowledge (Dutch, French, German, Italian)
• Process improvement and project management mindset

Tasks and responsibilities

Order management

• Processing orders
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders

Account Management

• Handling queries to meet customer expectations
• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP