Field Service Engineer - Puerto Rico

Job Summary

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Puerto Rico with some responsibilities for customers located in Florida (US). Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will also be involved in providing field service and support for the Sievers brand Endotoxin and Bioburden instrumentation product lines. 
This position will require residency within Puerto Rico.  
Position will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within the US.

Key Characteristics

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities

• Travel to customer sites and perform PM and related services on TOC equipment 

• Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services

• Maintain admin duties, parts inventory and relevant trainings

• Take customer calls, participate in territory sales rhythm calls, and service team meetings

• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair

• Write clear and concise reports for customers

• Special projects and new hire training as assigned by supervisors

• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need

• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies

• Domestic travel 70%

Knowledge, Skills & Abilities

• Fluent in English and Spanish – written and verbal. 
• Strong technical, mathematical and customer service skills
• Able to prioritize various tasks such as service of multiple instruments and administrative duties
• Troubleshooting and problem-solving skills, ability to use processes to find root cause
• General knowledge of electrical equipment, chemistry and safety
• Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing, spreadsheets, and basic network and database knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
• Strong and concise verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight
• Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
• Ability to meet deadlines and commitments
• Ability to communicate effectively and contribute within a commercial team environment
• Ability to make good business decisions based on risk-reward analysis and business objectives

Education & Experience

Required:

• Associate’s Degree in a Science, Technical, or Engineering discipline; or equivalent education with at least 2 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
• High School Diploma or equivalent, with at least 4 years of work experience providing field services for analytical instrumentation, preferably in a regulated or cGMP/cGLP
• Valid driver's license 

Preferred:

• Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education with work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment 
• Hands-on experience with the use, support and/or maintenance of endotoxin, TOC and/or bioburden analytical instrumentation and equipment

Working Conditions:

• Ability and willingness to work a flexible schedule based on customer needs
• Drive a motor vehicle - significant time each day in the car driving to customer sites
• Air travel required to reach customer destinations and back up support of other areas
• Ability and willingness to travel to customer’s sites requiring overnight stays approximately 30 to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitments
• Use of laptop and mobile systems
• Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
• Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks
• Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
• Reach with hands and arms, below and above shoulder height
• Stand, sit, stoop, kneel, crouch, or crawl
• Work in industrial environments where background noise may be present
• Regularly lift and/or move up to 30 pounds.  Frequently lift and/or move up to 50 pounds
• Close vision, color vision, depth perception, and ability to adjust focus
• Maintain driver’s license and a good driving record
   

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Please click here to learn more about our Analytical Instruments business.

Why You’ll Love Working Here!

• In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best

• Recognition and rewards for your hard work and achievements

• Opportunity for new challenges - We are growing and love to promote from within

• An excellent leadership team and a collaborative culture that values innovation 

• At all levels of the organization, we recognize talent and want to help you build your sustainable career!

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.  Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.