Operations Manager

Purpose of role:  The Operations Manager is responsible for operating, optimising and improving the water and wastewater assets at several customer sites. This will involve all aspects of the plant – process operations, maintenance and asset care, development projects, resource, risk, cost management and control and overall optimisation. The Operations Manager is expected to drive operational excellence and ensure high reliability and efficiency of the (waste)water systems. The manager will be responsible for taking ownership of day-to-day and medium-term activities on our SUEZ contract sites. The role will be based mainly in Belgium although travel to other areas of the NEU may be required.

Main Responsibilities:

Financial: Control of budgets

Control of sub-contracts

Optimisation of plant to maximise efficiencies.

Leadership: Proactive attitude and approach to maintaining and improving operations by working with the customer to meet joint objectives.

Leading by example, delegating appropriately and developing team members to maximise potential.

Resourcing HSE – show a high level of personal leadership and demonstrate the correct behaviours

Building recognition and relationship management with Customers, Management and supervision of sub-contractors.
 

• Co-ordinate and implementation of HSE systems

• Visible leadership on HSE issues at all levels both in the client organisation and within SUEZ

• Ownership and effective stewardship of local permitting

• Control of Operational Budget

• Control of costs on projects - suppliers and subcontractors

• Recognition of risks to SUEZ contract and operation

• Analyse operational and processing risks within the context of long term site service contract and manage to minimise

• Establish and maintain professional relationships with Customer personnel, SUEZ teams and sub-contractor staff

• Gain recognition by the customer as the key person with respect to SUEZ’s activity on site

• Build recognition with Customer for high performance plant operations

• Ensure team exhibit proactive attitude and approach to maintaining and improving plant performance

• Recognise gaps and opportunities in the operation of the plant

• Recognise opportunities for SUEZ at customer site through close working with Development Team

• Respond to emergencies

• Ensure proper resources are available

• Efficient plant operations

• Effective and suitable monitoring including quality control of lab work

• Involvement and proactive management in/of asset care planning and feeding through maintenance priorities (risk management)

• Lead / manage incidents in conjunction with Territory Manager

• Highlight and fill in gaps associated with technical documentation and procedures required at plant

• Upholding staff welfare

• Support the development of training and competence material

• Carry out ‘on the job’ training of technicians (supported by Contract Manager)

• Support the development of the ‘SUEZ’ culture of ownership, involvement and accountability for plant operations

Qualifications preferred to do this role:

• Bachelor/Industrial engineer in electro-mechanical or equivalent
• Background in (waste) water treatment
• Certificate/training in Quality, Environmental, Health and Safety system
• Language : FR/ENG. NL optional

Experience preferred to do this role:

3-5 years experience

Skills preferred to do this role:

• Vision – has clear goals and works interdependently across SUEZ teams to create the best outcome

• Customer Focus - thinks customer and applies high level of commercial awareness to customer needs. Always does the right thing even when uncomfortable to do so – maintains and build SUEZ’s high level of integrity

• Manages Complexity - ability to work in complex environments with multiple stakeholders

• Achievement - takes responsibility, owns issues and sets high standards

• Delivery Focus - Implementation and delivery focused, setting goals for self and other and meeting them.

• Entrepreneurial Spirit - creates an atmosphere of openness and encourages innovation and new ways of working

• Communication Effectiveness - open and involving team in planning and decision making. Having a positive impact on individuals and situations.

• Cooperation - able to influence/persuade those from whom you have no line management responsibility

• Empowerment – motivates and involves team in decision making. Actively develops individuals and team