Contracts Program Manager

Manage the execution of existing Membrane Replacement Agreement (MRA) Contracts in NAM and develop new operations/forecasting processes needed to support the growing portfolio. In addition, be resource to support the expansion of the model into regions outside of North America.
 

Nature of work:

In this role, your responsibilities will include (but are not limited to);

• Organize sessions with sales and commercial engineering teams develop and implement the strategy for MRA contract opportunities, also in coordinating with Services teams if customer is interested in a performance based contracts (MSA)

• Work closely with Services, Insight, techsupport teams to support customer needs and ensure deliverables from contract are provided.

• Maintain forecast of membrane replacements needed for the ZW PSI to use with factory production planning.

• Engage project management team in the execution of membranes replacement events as required.

• Ensure annual Invoicing is updated and completed for active contracts.

• Monitor and update annual contract financial performance and contract forecasting.

• Coordinate customer feedback meetings to provide feedback and input.

• Be a customer advocate, motivating internal teams to meet customer requirements and prioritize their satisfaction. 

• Travel to customer sites for site meetings and issue investigation will be required at times.

• Function in this role with a high order of integrity and compliance with the regulations and  Environmental Health & Safety guidelines.

Skills:

• Ability to multitask on several concurrent projects

• Familiarity with Salesforce.com, SAP and other business productivity tools and platforms.

• Ability to work and thrive in a team environment

• Communicate effectively to internal groups and customer in person and over the phone

• Strong knowledge of MS Office suite

• Excellent communication (oral and written) and interpersonal skills.

• Attention to detail and perseverance

• Ability to work well and collaborate with a team

Qualification/ Requirements: 

• B.S. in an engineering/science discipline or related technical experience

• 5+ years of customer relationship management experience.